Service desk medewerker-De Hypotheker Associatie (DHA)

As a service desk employee DHA you will help your colleagues in De Hypotheker branches and at
the head office to get back to work quickly! Most of the reported issues of your colleagues who
call you can be solved immediately yourself. We strive to solve 85% of them on the phone or at
the service desk. This is where your technical knowledge of hardware, platforms, workplace tools
and the Office365 environment comes in handy. Time after time, you find the best solutions and
your colleagues are satisfied with how you helped them in the process. Initially, you will focus on
De Hypotheker. Problems and questions can range from workstation, internet connection, Office
365 and printing/scanning related issues.

As a service desk employee you combine your critical and independent view with a proactive
"hands-on" mentality. Blauwtrust Groep is growing and therefore on the move, you fit into such a
work environment. You think in solutions and you know what, when and how to delegate. You are
a solid interlocutor, you can connect, prioritize and shift gears quickly. You know how to turn
analysis into reports. You know how to inform and connect your stakeholders. You are a team
player who knows how to strike the right chord with a change mentality.

-You have at least a completed MBO IT education;
-You have at least 2 years of experience as a service desk employee or a similar position as a help
desk employee or IT support employee;
-You have knowledge of service desk management tools (ITIL);
-You have good knowledge of IT environments, applications, systems Windows office applications
(outlook, word, excel, teams, sharepoint) including microsoft365;
-You have knowledge of office hardware such as laptops, desktops, printers and cell phones.